Frequently Asked Questions

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  1. When will my credit/debit card be billed for my subscription?

    Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 1st of each month for your recurring subscription.

  2. How do I access my Game Pack™ subscription files?

    To download on your computer:

    -Make sure you’re logged in to your account. 

    -Go to My Digital Files under the My Account drop down menu. 

    -Click on your Play Pack digital file. 

    -Click “Download”. 

    -Depending on your browser will depend on where your file will save. It usually will be saved to a “Downloads” folder. 

    -Click to open either PNG or PDF files. PDF works best for printing and coloring.

  3. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

  4. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.